Frequently Asked Questions
Everything you need to know about your Pixi beauty journey.
Are Pixi products cruelty-free?
Yes, Pixi does not test finished products or ingredients on animals, nor do we commission any third-party to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I know which products are right for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.